How can we help?
Whatever NEELD product you own, our team is here to help you get the most from it — and to keep it working for years to come.
Warranty
Register a new product or check your warranty status. Keep your proof of purchase handy when you get in touch.
Manuals & guides
Need setup instructions or a product manual? Contact us with your model number and we'll send the right documentation.
Spare parts
Source genuine replacement parts and accessories for your NEELD product directly from our team.
Troubleshooting
Something not working as expected? Reach out and we'll help you diagnose and resolve the issue.
MEC smart locks & app
For help setting up or using your MEC smart lock and the MEC app, email us and include your lock model (for example, MFPD780), your phone's make and Android version, and a short description of what's happening. That lets us help you as quickly as possible.
The MEC app works entirely on your phone over Bluetooth — there's no account to create and no cloud sign-in. If the app can't find your lock, make sure Bluetooth is switched on, your phone is within range of the lock, and the lock has power.
Contact our team
NEELD Holdings Pty Ltd
Email: info@neeld.com.au